Highly responsive, end-to-end claims management, emergency response, and group insurance administration.

Forms, Policies & Processes

Please submit your claims via your employer’s online portal if this is active. Otherwise please download the applicable claim form below.

For more detail regarding our claims process, see link below:

Claims-Process (PDF)

For information regarding our privacy policy and complaints process, see links below:

Compliance with the General Insurance Code of Practice

Corporate Services Network, as an Authorised Representative of Gallagher Bassett Services Australia a holder of an Australian Financial Services Licence, manages claims on behalf of numerous and varied clients, many of which are members of the Insurance Council of Australia and thus General Insurance Code of Practice (the Code) signatories.

The Code has been designed to raise the customer service standards in the Australian insurance industry and protects the rights of policyholders. It’s the general insurance industry’s promise to be open, fair and honest in the way it deals with all its customers.

Corporate Services Network works closely with each client to ensure claims are managed in compliance with the Code. A full copy of the Code can be found here.

Complaints

Our Process

Corporate Services Network is committed to dealing with complaints in an honest, efficient, fair, transparent and timely manner. You can access our Complaints Brochure here.

You can make a complaint via your Insurer, or directly to Corporate Services Network using the below methods:

Telephone: 02 8256 1770

Email: complaints@csnet.com.au

Mail:	Complaints Officer
	Corporate Services Network
	GPO BOX 4276
	SYDNEY NSW 2001

If you have difficulty putting your complaint in writing, you can call Corporate Services Network on 02 8256 1770, where a Complaints Officer will assist you in documenting your complaint.

If you would like to discuss your complaint or our complaints policy and process in a language other than English, find out more below under Translating and Interpreting Service.

Timeframes in line with the General Insurance Code of Practice

We will acknowledge your complaint within one business day of receiving it from you, or otherwise as soon as practicable. Following acknowledgment, we will advise you of the name and contact details of the person you will be liaising with regarding your complaint.

We will keep you informed about the progress of your complaint at least every 10 business days, unless it is resolved earlier or you agree to a different timeframe.

If we have resolved your complaint to your satisfaction by end of the 5th business day after we have received it and you have not requested a response in writing, we are not required to provide you with a written response. This, however, does not apply to any complaints relating to a declined claim, value of a claim or Financial Hardship.

Following an investigation of your complaint, you will receive a written response within 30 calendar days provided we have all the information necessary to deal with your complaint. If we need further information we will agree on an alternative timeframe with you.

If we are unable to resolve your complaint within 30 calendar days, we will let you know the reasons for the delay and advise you of your right to refer the matter to the Australian Financial Complaints Authority (AFCA).

Website: www.afca.org.au

Telephone: 1800 931 678

Email: info@afca.org.au

Mail:	Australian Financial Complaints Authority
	GPO Box 3
	Melbourne VIC 3001

Please note: You may refer your complaint to AFCA at any time. Time limits may apply to complain to AFCA so you should act promptly or otherwise consult the AFCA website to find out if a time limit applies to your circumstances.

To see the ways Corporate Services Network supports claimants experiencing vulnerability, please click here.